Most players worry asking for help will cost them time or their password, and it will not.
trustDo I need to check if this casino is licensed before I deposit?+
Playing here is legitimately licensed by the Anjouan Offshore Finance Authority, licence ALSI-425326, held by Candyland Casino LLC under company number 997909. Ask support for those details any time and check them against the register. Australians can also raise unresolved complaints with that authority.
trustWhere do I find what support needs to pull up my account?+
Have your registered email address to hand, plus the last four digits of a payment card if the question is about a deposit. Our team never asks for your password, and anyone who does is not us. Share nothing more than the desk actually requests.
trustWhat happens when the first answer does not sort my problem?+
Ask the same adviser to escalate it to a supervisor, and nothing gets lost in the handover. If the outcome still does not sit right, send the details to
[email protected] for a formal review. From there, the Anjouan Offshore Finance Authority takes unresolved disputes.
trustWhere do I ask for help in my own language?+
Chat, e-mail and phone run in English, German, Finnish and Norwegian, so ask for the language you think in. English is the default on every channel for Australian players. An adviser in your language will answer at the same speed as any other.
trustWhat if I want a copy of my data or need it deleted?+
Send a request to
[email protected] and the team confirms which records are held against your account. Copies are supplied after identity checks, and deletion follows once legal retention periods for gambling records end. Expect a reply within a couple of hours.
trustWhen is support actually available, including weekends?+
Reach any of the three desks at any hour, on any date, in Australian Eastern Standard Time. Night shifts and public holidays are covered by the same team, so a 3am question gets a real answer. Nothing closes at the weekend.
trustWhat happens to my money when I shut my account?+
Message the team and request closure; they will confirm it back to you in writing. Settlement of any remaining balance happens first, and re-opening later means asking the same desk again. If gambling has become a problem, ask for a self-exclusion instead, which blocks play for a set period.