Before the payout

Why does Candyland Casino need an identity check?

From the moment you register, the licence requires us to confirm who you are against money laundering rules, and the average review takes 13 hours.

Start the check

License ALSI-425326, Anjouan. Certified by iTech Labs and QUINEL.

While the payout waits

Quick to check, quicker to pay

Since 2011 the house has run the same short review, and these six lines hold every detail.

Who reviews

Candyland Casino LLC

Regulator and licence

Anjouan Offshore Finance Authority, ALSI-425326

Review time

13 hours

Needed before

First withdrawal

Questions go to

[email protected]

Minimum age

18+

Upload sequence

A review that clears the first time

Once a withdrawal request lands, these four moves keep the review off the slow pile.

Your first login

On your first login, the account menu carries a verification area with a live checklist; every upload travels under 256-bit AES encryption.

At the upload step

Within minutes of starting, you upload a photo identification; the whole document must sit inside the frame, with every corner showing.

Which card do I show?

Before the first cash-out, the card you used needs its own image; masking the middle digits is fine, but your name and the edges must stay clear.

Mostly quick, sometimes a query

After the file closes, a review runs and word arrives by e-mail; most clear within 13 hours, though a routine source of funds question can add a step.

Fewer retakes

Documents that clear in one look

The moment the checklist names a paper, this table sets what a passing copy has to show.

Photo identification

ConfirmsWho you are

Must showFace, name and expiry

Proof of address

ConfirmsWhere you live

Must showName, address and issue date

Payment card image

ConfirmsCard ownership

Must showName, edges, middle digits hidden

Get the file through on the next upload

Why was my photo refused? Borders, glare or a thumb across the corner hide the details a checker needs, so the file is refused even though the paper itself is fine. Lay the document flat on a dark table Shoot from directly above, all corners visible

Old name on file, new name on card. A middle name missing, a billing address changed or a maiden name on the card gives a checker nothing to match against the profile. Send a note from your registered email address Photograph the card showing your current name

Is my ID still valid? A licence that has lapsed since you signed up still looks valid in a photograph, but a checker reads the date and sends the file back. Photograph the newest card you hold Check the expiry date before you upload

Before any question, our licence

At the point a player's deposits look larger than the rest of their play, our licence from the Anjouan Offshore Finance Authority asks us to understand where that money comes from. This is a routine AML step, and nobody is accusing you of anything.

Depending on your situation, one or two of these may be enough:

Recent payslips from your employer
Bank statement showing regular income
Tax return or notice of assessment
Sale contract for a property
Letter confirming a pension or benefit

Four moments

Will you ask me for documents now?

Settles when the request lands, so a message from us never arrives without warning.

First payout, first check

Cashing out for the first time, the licence requires the identity check to be closed before funds leave, so photo identification and proof of address are requested.

Raising your weekly cap

Asking to deposit more each week moves your account into a higher band, and a checker asks for identification and address proof to confirm who is spending.

Keep the larger sum moving

A deposit or cashout far above your usual pattern prompts a look at the source of funds alongside your identification documents.

You added a new card

Adding a card or wallet we have not seen links new payment details to your profile, so a payment card image confirms the account is yours.

Seven short answers

Before a resend, after a refusal

Candyland Casino answers the parts players ask about most, in plain terms.

My document was refused, what happens next?+

Rejection is usually about the image, not your identity, so a sharper copy of the same document often clears it. Email [email protected] with the clearer file and note your account email, and the check restarts from that upload.

What if I changed my name since the ID was issued?+

Send the current photo identification together with a document showing the name change, such as a marriage or change-of-name certificate. The two must match the name on your Candyland Casino account, so ask support first if they do not.

Are my uploaded documents kept safe?+

Files travel through 256-bit AES encryption and are seen only by the staff handling your check. Privacy questions go to [email protected], and the check is run to meet the licence of the Anjouan Offshore Finance Authority.

Can I upload documents from my phone?+

Yes, a phone camera copes well if you shoot on a flat, well-lit surface. Turn off flash glare, fill the frame with the whole document and check that all four corners and the small text are readable before sending.

Who regulates Candyland Casino and under which license?+

The operator holds licence ALSI-425326 from the Anjouan Offshore Finance Authority, and the checks you go through flow from that licence. Candyland Casino LLC is registered under company number 997909 in Anjouan.

Do I need to be checked before I can play?+

The licence requires a completed check at the latest before your first withdrawal. Candyland Casino may ask sooner, at registration or at your first deposit, so have photo identification and proof of address ready early.

How long does the verification usually take?+

Allow around 13 hours from a complete upload to a decision. Clear images and details that match your account shorten that, and a query from the team adds a round trip before the check moves on.