Before you play

Responsible gambling tools at Candyland Casino

Play only from 18+, and every Candyland Casino account carries deposit limits, loss limits, session time reminders, self-exclusion periods and reality checks from the day it opens.

Set a limit

License ALSI-425326, Anjouan. Certified by iTech Labs and QUINEL.

Built-in protection

Your own limits first, the safety net second

Most players arrive worried that control is hard to find once money is already in play.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-425326

National registerBetStop

Helpline1800 858 858

Limit questions[email protected]

Five tools

Switch on what keeps play small

Useful at the point where a spend or a session is starting to feel like a habit rather than a choice.

How much goes in?

A deposit limit caps how much you can add to the account over the period you pick. Switch it on before your first session rather than after a heavier week.

Bad week, fixed ceiling

This one caps what you are prepared to lose, not what you pay in, so the ceiling holds whether play goes well or badly. Set both if the two numbers differ.

Timed sessions

A reminder appears at intervals you choose while you play, giving you the chance to stop and check the time. Turn it on if an evening tends to disappear.

Time away from the tables

Blocking access to your own account for a stretch you name, self-exclusion periods suit a pause that must hold without willpower. Choose the length when you request it.

Where did the time go?

Reality checks interrupt play to show elapsed time and what has been staked so far. They help most when you want a plain picture mid-session.

Limit setup

Setting your ceiling in four short steps

Best done on a calm day, before a session, when the numbers you choose are your own.

Your profile area

Open the profile menu in your account and look for the responsible gambling or limits section. Everything you need sits there.

Deposit, loss or time

Choose whether to cap deposits, cap losses or set session time reminders. Read what each one measures before you commit.

Amount and timeframe

Enter the figure and whether it applies per day, per week or per month. Pick a number that still feels fine in a quiet moment.

Confirming it took?

Save the change and confirm it appears under your active limits. If the screen still shows the old figure, contact the team.

A day off or a season away?

A breathing space, not a goodbye. Set in your casino account, a time-out gives you hours or days away while your account stays open. Start it from your settings; play and deposits pause until it ends. Choose it when you want a breather before deciding anything bigger.

Can I undo it once it is set? Closing access for a long period is a firmer step: you start it in your account settings, and the block holds until it expires. It cannot be undone early, so pick a length you can live with. Contact support for help choosing it.

Do you want to close all doors? BetStop, run by the Australian Government through ACMA, is the national register for this country. Signing up online takes about five minutes, and the minimum period is three months up to a lifetime. You can name a support person to help. betstop.gov.au

When you want to talk

Reach out to people who listen

Nothing you say goes on a record, and nothing costs you a cent.

National Gambling Helpline

Trained counsellors answer the National Gambling Helpline at any hour, every day of the year, and it does not cost you anything. Chat and email are there too, so you can talk things over. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Gamblers Anonymous Australia runs peer support meetings across the country, for people who gamble and for the relatives standing beside them. Joining a local meeting lets you hear from others. gaaustralia.org.au

National Debt Helpline

The National Debt Helpline offers free financial counselling for gambling debt, Monday to Friday between 9:30 and 16:30. Advisers help you sort out repayments and talk to creditors on your behalf. ndh.org.au

Notice when it stops being fun

Catching these signs early gives you room to act while your choice is still free. A deposit or loss limit, or a pause, is the simplest first move — set it before you next play, not after a bad session.

Read these with yourself in mind, and see how many sound familiar.

Chasing a loss with a bigger deposit
Hiding your play from people close to you
Spending money set aside for bills
Thinking about gambling through the working day
Borrowing to keep playing
Feeling restless or flat when you skip a session
Lying about how long you were on the site

Ways out

When you want the account to feel smaller

Useful when you are weighing up a limit, a pause or a full stop and want clarity first.

Can the National Gambling Helpline advise my family about my brother?+

Yes. The National Gambling Helpline takes calls from relatives as well as from players, on 1800 858 858 at any hour of any day. Counsellors there talk through what you have noticed and point you to local services, including peer meetings run by Gamblers Anonymous Australia. Money worries that come with it can go to the National Debt Helpline on 1800 007 007 on weekdays.

How do I shut my account down permanently instead of pausing it?+

Email [email protected] from your registered address and say you want the account closed for good rather than paused. Our team confirms the request and leaves the account closed, so a later return means opening a fresh one. If gambling has become a problem for you, close the account and also consider BetStop, which blocks you across licensed operators.

Why do I have to prove I am 18 before I can play at all?+

Gambling here is for adults of 18 and over, and the licence we hold under the Anjouan Offshore Finance Authority depends on that age gate being enforced. You confirm it with a photo identification, proof of address and a payment card image, checked within roughly 13 hours. Until then, deposit and play stay switched off.

Can I set my deposit limits on the mobile site as well as a laptop?+

Yes. Limits sit inside the account section of your profile, and the mobile version opens the same controls on a phone. Whatever you set there applies to the whole account, not just to the device you used. Session time reminders and reality checks are found in the same place.

What does a short break do to my account, and when can I play again?+

A break freezes deposits and play for the number of days you choose, while your balance and history stay untouched. When that period runs out, access returns automatically and nothing needs to be reinstated by you. Only the length of the break is yours to decide, and it is worth picking one that outlasts the urge.

Once my self-exclusion starts at Candyland Casino, can I ask for it to end sooner?+

No. A self-exclusion runs for the whole period you nominated and is not shortened on request, however the mood changes a week later. Plan the length as if you will have to live with it, because you will. If you want cover beyond this one account, BetStop registers you for at least three months across licensed operators.